Here at AIS Vanguard, we know that ‘thank you’ is one of the most powerful words in any language. Not only does it communicate appreciation, it also encourages and motivates people because they feel valued and rewarded for their efforts.
It is a simple principle, but one that underpins our exceptional service levels to customers. Why? Because rewarding our team for a job well done is an integral part of our people strategy, ensuring every member of staff is committed to giving 100% to their role, whether they are on site or office-based.
It was that philosophy that prompted us to launch our Excellence Awards scheme, an initiative that sees our CEO, Matt Ainscough, single out the achievements of a few members of the AIS Vanguard team every month. Each Excellence Award is both a reward and recognition within the business that the recipient has gone above and beyond, demonstrated exceptional skills or supported their colleagues. The awards scheme is aligned to our core values, rewarding teamwork, commitment, attention to detail and hard work and recognising colleagues that have delivered our values of firness and a no nonsense approach.
Usually, our Excellence Awards scheme rewards 3-4 people each month, but, during March, the exceptional performance across the team and consistently outstanding customer feedback prompted Matt to reward every member of staff in an unprecedented whole team Excellence Award bonanza.
Matt Explained: “We have been extremely busy and the teams have worked incredibly hard, overcoming the continuing challenges of Covid-19 to provide outstanding levels of service to customers and demonstrate professionalism and dedication.
“The performance and customer comments we have seen over the past month have made us very proud and I can’t thank the team enough. I wanted everyone to have an Excellence Award so they can treat themselves for their hard work. I am very proud that our team consistently showcases our core values across everything they do.”
As AIS Vanguard continues to grow and work closely with customers to help them navigate complex operational and commercial challenges, the power of a sincere thank you will continue to be a cornerstone of how we operate. Our service commitment depends on the skills, commitment and can-do approach of our people and by creating a community that rewards achievement we have developed a loyal and motivated team.